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Accountability Ping-Pong: Why Punch Items Get Stuck Between Trades 

On a hotel project, accountability is everything. Yet too often, punch items bounce back and forth in an endless cycle of blame. A subcontractor insists they fixed an issue, the GC says it’s still open, the owner pushes for closure, and the architect flags it again. The result? Weeks of delay, wasted manpower, frustrated stakeholders, and idle rooms that cost revenue every day they sit unfinished.  Yet too often, punch items bounce back and forth in an endless cycle of blame. A subcontractor insists they fixed an issue, the GC says it’s still open, the owner pushes for closure, and the architect flags it again. The result? Weeks of delay, wasted manpower, frustrated stakeholders, and idle rooms that cost revenue every day they sit unfinished. 

The Pain of Ping-Pong Fixes

  • No Clear Ownership: Items sit unresolved because no one knows who is responsible. 
  • False Closures: Subs mark issues as “done” without photo proof or inspection. 
  • Communication Gaps: Updates buried in email chains cause confusion. 
  • Delayed Turnovers: Idle rooms drag out project schedules and revenue. 

How FinishLine Solves It

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