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Fragmented Responsibilities: Why Hotel Punch Items Fall Through the Cracks 

🏨 Hotel renovations are massive undertakings — hundreds of rooms, thousands of punch items, and a half-dozen teams each handling “their part.” General contractors, multiple subcontractors, FF&E vendors, brand reps, and hotel operations all play a role. But when everyone is responsible, no one is truly accountable. The result? Punch items slip through the cracks, trades duplicate work, and unresolved issues show up in guest-ready rooms. 

The Pain of Fragmentation

  • 🔁 Duplicated Work: Two trades fix the same defect while another defect gets ignored. 
  • 🚫 Orphaned Items: Issues bounce between teams with no one taking final ownership. 
  • 👉 Finger-Pointing: GCs, owners, and vendors argue over accountability instead of resolving defects. 
  • Schedule & Budget Blowouts: Every missed item means another round of inspections, rework, and lost revenue nights. 

Why It Happens

🧩 Construction projects are by nature fragmented — different contracts, scopes, and tools. Most teams rely on their own spreadsheets, texts, or emails. There’s no shared system of truth, so accountability dissolves.

How FinishLine Solves It

  • 🏐 “Ball in Court” Workflow: Every item is visually assigned to the responsible party, tracked until verified, and never left unresolved. 
  • 📊 Role-Based Dashboards: GCs, owners, and subs each see exactly what they’re responsible for. 
  • 📸 Audit Trails: Every action is logged with photos and timestamps, eliminating disputes. 
  • Unified Closeouts: From discovery to verification, FinishLine ensures items move forward — not sideways. 

🔚 Conclusion & CTA

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